Enterprise Messaging Communication Suite

Core Capabilities

Secure Email via Amazon SES with Domain/IP Reputation Management.
Secure, large-scale email sending with trusted infrastructure and EU compliance.

Amazon SES (Simple Email Service) is a cloud-based tool for sending large volumes of email. It is not an app where you write emails – it is the engine behind the scenes that sends them out reliably. Niskaa uses SES to send email campaigns securely and at scale. We add our own encryption, access controls, and compliance checks on top. You keep using your CRM or marketing platform while Niskaa makes sure the delivery is safe and EU-compliant.

• Email delivery runs through Amazon’s trusted infrastructure (SES).
• Your domain name and IP are monitored to protect your sender reputation.
• Encryption and access control are applied across the entire email workflow.
• Alignment with ISO 27001, ISO 27017, and ISO 27018 controls.

Region-Compliant SMS Delivery with Sender ID Registration
Send SMS messages that comply with EU rules and display your brand name where permitted.

• Messages are routed through local telecoms in each EU country.
• Sender ID registration ensures your company name appears as the sender (where permitted).
• Region-specific rules are enforced automatically before messages are sent.
• Logs are retained for audit and delivery validation.

WhatsApp Business Messaging with Meta-Approved Templates
Send encrypted messages via Meta-approved formats that respect user privacy.

To send messages to customers on WhatsApp Business, you must use pre-approved formats reviewed by Meta. These templates are required for starting conversations like appointment reminders or delivery updates. Niskaa sends messages using these approved formats via Meta’s API, always encrypted and always aligned with EU privacy laws.

• Use encrypted, pre-approved templates managed under Meta’s Business API.
• Secure message flow aligned with end-to-end encryption and GDPR principles.
• Templates ensure standardised communication across high-risk sectors.

• Built-in enforcement of compliance, security, and auditability.
  

Centralised Campaign Monitoring & Delivery Dashboards
Real-time visibility into encrypted message flows and campaign delivery across all channels.

• View message status, delivery rates, bounces, complaints, and performance.
• Built-in monitoring aligned with DORA and NIS2 for security event visibility.
• Automated opt-out tracking ensures that user preferences are respected and enforced across channels.
• Access controls and role-based viewing to limit exposure.
• Security and compliance monitoring integrated into event logging and analytics.

Snowflake-Powered Data Integration
Track and analyse messaging data securely, across all channels.

Snowflake is a secure, cloud-based platform used for analysing large amounts of data. In Niskaa’s suite, Snowflake helps you collect and understand what happened across all your campaigns i.e., email, SMS, WhatsApp. You can track performance, patterns, and issues across channels. It runs in EU regions and can be configured with customer-owned encryption keys for GDPR compliance.

• Native integration with Snowflake for secure data handling and reporting.
• Enables structured campaign data aggregation across messaging channels.
• Operates within GDPR-compliant EU regions with configurable data governance.
• Designed to support continuous compliance, reporting, and alerting functions.

Security & Compliance Layer
Built-in enforcement of data protection, delivery integrity, and regulatory controls.

• Applies encryption and access restrictions across all messaging layers.
• Routes all communications through EU-compliant networks and systems.
• Logs, retention, and audit trails aligned with GDPR, ePrivacy, NIS2, etc.
• Enables audit readiness and internal/external compliance validation.
• Supported by ISO 27001, ISO 27017, and ISO 27018 aligned controls.
• Automated alerts notify teams of compliance breaches, delivery issues, or security anomalies.